Frequently Asked Questions
Everything you need to know about our handcrafted Palestinian fashion.
How do I know which size to order for a traditional Thobe?
Each product page features a detailed size guide. Since traditional Thobes have a unique fit, we recommend measuring your bust and total length from shoulder to floor to ensure the perfect drape.
Do you ship your collections internationally?
Yes, we offer worldwide shipping. Delivery times vary by destination, typically ranging from 7 to 14 business days for international orders.
Are your embroidery designs handmade?
We take pride in our heritage; many of our premium pieces feature authentic hand-stitched Tatreez, while our contemporary line uses high-quality machine embroidery to ensure durability and affordability.
What is your return policy?
We accept returns within 30 days of delivery, provided the items are unworn and have their original tags attached. Please note that custom-made or personalized orders are final sale.
How should I care for my embroidered garments?
To preserve the intricate threadwork, we recommend dry cleaning or a gentle hand wash in cold water. Always air dry and iron on the reverse side using a low heat setting.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.